Privacy Policy
1. Introduction
Welcome to Cepha.
Cepha Biomedical Solutions ("Cepha", "we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you access or use the Cepha platform, website and related services.
By creating an account or using our platform, you agree to the practices described in this Privacy Policy.
2. Information We Collect
To provide our services effectively, Cepha may collect the following information.
Personal Information
- Full name
- Email address
- Mobile phone number
- Physical and delivery addresses
- Account login credentials
Institutional Information
For registered organizations, we may collect:
- Organization name
- Business registration information
- Regulatory licences
- Contact persons
- Procurement details
Transaction Information
When you use Cepha, we may collect information relating to:
- Products viewed
- Shopping cart contents
- Quote requests
- Orders placed
- Invoices
- Payment status
- Delivery information
Technical Information
We may automatically collect technical information including:
- Device type
- Browser information
- IP address
- Operating system
- Website usage statistics
3. How We Use Your Information
Cepha uses your information to:
- Create and manage user accounts.
- Process orders and procurement requests.
- Generate quotations, invoices and receipts.
- Verify institutional accounts.
- Coordinate product deliveries.
- Provide customer support.
- Improve our products and services.
- Detect fraud and improve platform security.
- Comply with applicable legal and regulatory requirements.
We will only use your information for legitimate business purposes related to the operation of the Cepha platform.
4. Payment Information
Cepha does not store your complete payment card information.
Digital payments are processed securely through approved third-party payment providers, including PayChangu and any future payment partners integrated into the platform.
Where users choose Bank Transfer as a payment method, Cepha may securely store payment references and uploaded proof of payment solely for verification and record-keeping purposes.
5. Sharing of Information
Cepha does not sell your personal information. Your information may only be shared where necessary with:
- Verified suppliers involved in fulfilling your order.
- Payment service providers.
- Delivery and logistics partners.
- Regulatory authorities where required by law.
- Professional service providers supporting Cepha's operations.
All such sharing is limited to information reasonably necessary to provide the requested service.
6. Data Security
Cepha is committed to protecting your information through appropriate administrative, technical and organizational safeguards.
While no online platform can guarantee absolute security, we continuously work to protect user information against unauthorized access, loss, misuse or disclosure.
7. Data Retention
We retain personal information only for as long as necessary to:
- provide our services;
- maintain procurement and financial records;
- comply with legal obligations;
- resolve disputes; and
- enforce our agreements.
When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Update your account details.
- Request deletion of your account, subject to legal and operational requirements.
- Withdraw certain permissions where applicable.
Requests may be submitted through our customer support channels.
9. Cookies and Analytics
Cepha may use cookies and similar technologies to improve website performance, remember user preferences and better understand how the platform is used.
Users may adjust browser settings to disable cookies, although some platform functionality may become unavailable.
10. Third-Party Services
The Cepha platform may integrate with trusted third-party service providers including payment gateways, logistics partners and communication services.
These providers operate under their own privacy policies, and Cepha encourages users to review those policies where applicable.
11. Children's Privacy
Cepha services are intended for individuals and organizations legally capable of entering into commercial transactions.
We do not knowingly collect personal information from children without appropriate legal authorization.
12. Changes to this Privacy Policy
Cepha may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations.
The updated version will become effective upon publication on the Cepha platform.
13. Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
Cepha Biomedical Ltd
Email: admin@cephainc.co
Phone: +265 997 647 418
Address: P.O. Box 280, Soche, Blantyre.
Thank you for trusting Cepha.
We are committed to building a secure, transparent and trusted digital health supply coordination platform for Malawi and the broader African region.